frequently asked questions
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At this time, we are only accepting exchanges or store credit. Please reach out if there is a particular situation, and we will gladly help.
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Caring for Your Handmade Jewelry
Each piece of our handmade jewelry is crafted with love and care, which means they may have small imperfections that make them uniquely yours. These variations are part of the charm and artistry of the creation process.
Clay Earrings Care:
Keep your clay earrings dry and avoid contact with water or perfumes.
Store them in a cool, dry place to prevent any warping or discoloration.
Gently clean with a soft cloth to maintain their shine.
Metal Jewelry Care:
Avoid prolonged exposure to water, lotions, and harsh chemicals, which can cause tarnishing or discoloration.
Clean with a soft cloth and mild soap solution, then dry thoroughly.
Store in a jewelry box or pouch to prevent scratches and tangles.
To Extend Longevity:
Remove jewelry before swimming, showering, or exercising.
Keep jewelry away from direct sunlight for long periods to prevent fading.
Handle with care to avoid bending or breaking delicate pieces.
By following these simple care instructions, you can ensure your handmade jewelry stays beautiful for years to come.
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How Should I Store My Tallow Products?
Store in a cool, dark place away from direct sunlight or heat. Room temperature storage is safe if you're using it regularly. For longer-term storage, keep it in the refrigerator to maintain freshness and extend shelf life.
How Do I Apply Tallow Safely?
Wash and dry your hands or use a clean utensil before each use. Avoid introducing bacteria or contaminants into the jar. Always close the lid tightly after use to protect from oxidation and moisture. Return the product to a cool, dark place after each use.
How to use?
Use clean, dry fingers or a small spatula to take out a pea-sized amount.
Rub the balm between your fingertips until it softens and melts slightly.
Gently massage into clean skin—face, neck, hands, or any dry areas.
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It depends, as a small boutique we try our best to bring any items back in stock. Please reach out to us for any specific item questions, and we will be happy to help.
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As a small business run by one person, all orders typically take 7-14 business days to process and ship out. We appreciate your patience and understanding as we work hard to fulfill each order with care.
Free Shipping on Local Orders
Enjoy free shipping on all local orders within Springfield, Oregon—this will be applied automatically at checkout.Free Shipping on Orders Over $75
Use code FSMYE75 at checkout.
Thank you for supporting our small business!
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You can return items within 14 days of delivery as long as they are unused, with original tags, and in good condition. You’ll be responsible for the cost of return shipping, and we recommend using a trackable service, as we’re not responsible for lost or damaged items. Returns will be processed as store credit or exchanges, depending on availability. Original shipping fees are non-refundable. To start a return, please contact us immediately using the form below.
Returns
If for any reason, you are unsatisfied with your purchase, please do the following:
Fill out the contact form
Subject line: order number
Message: reason for returning & whether it is a return for store credit, or an exchange
(Keep in mind, that all items are low quantity and most could be out of stock)